Complaints Procedure

Mayiclaim is committed to providing a high quality service to all clients at all times.

If you have a complaint, please contact us with details.

Your complaint may be made in writing, by email (you can us the form to the right of the page), by fax, by telephone (0800 756 7774) or in person. We will acknowledge your complaint immediately and we will respond within three working days with the name of the person dealing with your complaint and details of how to contact them.

We will then thoroughly investigate your complaint and attempt to resolve it within 28 days. We will tell you if there is likely to be a delay and explain why. We will then tell you when we expect it to be fully resolved.

If you are not satisfied with our response, you may refer the complaint to:

Claims Management Regulator

57-60 High Street
Burton-upon-Trent
Staffordshire
DE14 1JS

(Tel: 0845 450 6858)

If your complaint is about the conduct of your Specialist Solicitor, we will advise you how to report the matter to the Solicitors Regulation Authority, which is the body responsible for the regulation of Solicitors.

Your confidentiality will always be maintained.

Testimonials

Mr Herbert of Peterborough

"From the very first telephone conversation the staff at Mayiclaim have been extremely helpful. I would not hesitate to recommend them if you are considering making a claim. "

Mr Wheeler of Tyneside

"After completing one of their forms online I was quickly called back by their own solicitor. He was very helpful and knowledgeable and gave me instant advice about what I should do next. I am very pleased with the service from Mayiclaim so far. I would certainly recommend them."

Mr JD

"After coming to a standpoint in my negotiations, I approached Carl at Mayiclaim. His advice and guidance, and letter helped my case tremendously and I ended up with an extremely positive result, which I knew I wouldn't have reached without Mayiclaim's help."